Client Implementation and Integration Officer Receivable Finance

Role purpose (overall high-level summary of the role)

This role will lead and drive BAU performance for corporate client onboarding, including application form preparation and delivery, testing, training, and user guidance on online transactions and revenue tracking. Working closely with GTS Sales and Implementation Managers, the role will help deliver agreed business objectives and contribute to revenue growth. It will also ensure a standardised approach, consistent and excellent customer service, robust risk control, and the effective management and development of the team.
Principal Accountabilities and Responsibilities (e.g., for Business, Customers and Stakeholders; internal control environment, etc.)
Customer Experience and Service Delivery

Lead and deliver onboarding projects within agreed SLAs, providing positive and professional experience for new customers and driving strong client survey outcomes.

Responsible for end-to-end ownership of the customer journey, providing effective, tailored solutions and delivering digital onboarding objectives (e.g. first payment/ "first dollar in").

Resolve client queries via email and telephone in a timely and accurate manner, managing risks and issues effectively.

Monitor system performance and proactively notify customers on delivery delays and system-related issues.

Co-ordinate with global GTS teams (including International Service, Senior Account Managers, Sales, Product Management and Implementation) to maintain solid working relationships and resolve client requests, issues and escalations.

Maintain control standards and comply with Group Compliance Policy,



including timely implementation of recommendations from internal/external auditors and regulators.

Maintain awareness of operational risk and minimize the likelihood of occurrence through identification, assessment, mitigation and control, including loss identification and reporting.

Protect client and bank information by handling documents, devices, files and confidential matters in line with policy.
Leadership

Deliver high-quality resolution of customer queries across multiple channels (telephone and email).

Adherent to local regulations and programmers, including Treating Customers Fairly (where applicable).

Adopting digital capability where available to improve service and efficiency.

Own process documentation and reporting, ensuring they are reviewed, updated and approved (where required).

Act as a role model for Group values and behaviors, engaging colleagues and customers to deliver excellent service through the team.

Serve as the final escalation point for global Client Implementation issues and challenges.

Identify opportunities to streamline processes, remove duplication, increase revenue and strengthen client relationships.

Lead and inspire others to perform at their best in a responsible and sustainable way, bringing strategy and priorities to life while keeping the customer at the center of commercial decisions.
Functional Knowledge





Client implementation/onboarding experience (preferred).

Receivable Discounting (HRD) experience (preferred).

Strong customer orientation and service skills, with proven ability to deliver creative and flexible solutions.

Positive, proactive mindset with a "right first time" approach and the ability to work around constraints.

Strong time management, planning and organisational skills; proficient in Microsoft Word, Outlook and Excel, and relevant banking platforms.

Strong interpersonal skills and a collaborative approach, ability to build relationships with internal and external stakeholders at all levels.

Strong written and verbal communication skills, including the ability to deliver compelling presentations.

Strong influencing skills, with experience in engaging varied stakeholder groups across regions.

Ability to make appropriate, timely decisions and work accurately under pressure.

Able to work effectively across cultures and within diverse teams.

Strong relationship management and change/project management capability.

Proven ability to adapt to changing product and business requirements and act as a change agent.

Flexibility to work shifts.

Curious, continuous-learning mindset, willing to challenge the status quo appropriately.

Ability to understand, interpret and use data to improve client experience.

Able to translate customer propositions into delivery by connecting across functions and geographies to meet service demands.
Others
Risk and control management

Ensure control factors are well measured, and incidents/errors are kept at a minimum.

Review and resolve manual controls progressively and when an incident/error occurs.

📌 Client Implementation and Integration Officer – Receivable Finance (Bengaluru)
🏢 Arminus
📍 Bengaluru