Key Responsibilities
ServiceNow Product Management

- Define and manage the ServiceNow platform vision, strategy, and multi-year roadmap.
- Drive platform governance, risks and audits (SOX, IT Audit, Cloud governance and controls), standardization, scalability, and adoption across the organization.
- Vendor Management- Establish and monitor product KPIs, SLAs, platform health metrics, security and compliance, and business outcomes.
- Serve as the key liaison between business stakeholders, leadership, ServiceNow teams, and external vendors.
- Lead customer and stakeholder engagement sessions to identify opportunities for automation and process optimization. Serve as the key liaison between business stakeholders, leadership, ServiceNow teams, and external vendors.
- Evaluate current ServiceNow releases, features, and modules to maximize platform value and ROI.

Project & Program Management

- Lead ServiceNow implementation, upgrade, migration, and transformation projects from initiation through closure.
- Develop project plans, timelines, budgets, risk registers, and governance frameworks.




- Coordinate cross-functional teams including Product Owners, Architects, Developers, Administrators, Business Analysts, QA, Security, and Operations teams.
- Manage Agile/Scrum ceremonies including sprint planning, backlog grooming, retrospectives, and release planning.
- Ensure project delivery meets scope, quality, schedule, compliance, and budget objectives.
- Track project milestones, risks, dependencies, and executive-level reporting.

Platform Governance & Continuous Improvement

- Establish ServiceNow governance processes, design standards, and best practices.
- Review customization requests to ensure alignment with out-of-the-box capabilities and platform sustainability.
- Drive technical debt reduction and platform modernization initiatives.
- Partner with architecture and engineering teams to define integration strategies and technical roadmaps.
- Ensure platform compliance with enterprise security, privacy, audit, and regulatory requirements.

📌 Servicenow-Development (Pune)
🏢 TRIGENT SOFTWARE PRIVATE
📍 Pune