Looking for Assistant Manager | Customer Success

3-5 years of experience ,advance in tools like MSO data Analyst, system thiniking, manage team.

Preferred Industries (ISO 17025).

Location : Bengaluru

Mode : Onsite

Language : Kannada is Mandate

The Asst. Manager – Customer Success will be responsible for managing key customer

relationships, coordinating customer requirements with internal testing/technical teams, ensuring

timely project execution and deliverables, and supporting customer retention and business

growth. The role also includes responsibility for store/inventory handling, inward and outward

movement of samples and materials, and company/project asset management.

Key Responsibilities

- Manage key customer relationships and ensure high customer satisfaction.

- Act as the primary coordination point between customers and internal technical/testing

teams.

- Understand customer testing requirements, coordinate feasibility and quotations, and

follow up for PO/WO confirmation.

- Track project progress, testing schedules, reports and deliverables and provide timely

customer updates.

- Coordinate sample movement, documentation and other customer/project requirements as

applicable.

- Handle customer concerns, escalations and closure of action items in coordination with

internal teams. - Maintain CRM/customer records, MIS reports.

- Support sales and marketing initiatives, customer visits, meetings and business reviews.

- Coordinate internally to ensure smooth execution of customer commitments and timely

resolution of operational issues.

- Support process improvements to strengthen customer experience, retention and

operational efficiency.

- Ensure proper documentation, traceability and communication for samples, assets,

projects and customer commitments.

- Manage store/inventory handling, including inward and outward movement of samples,

materials and related documentation.

- Maintain and monitor company/project assets,



including asset records, allocation,

movement.

Customer Success & Account Management

- Build and maintain strong relationships with customers and act as a single point of contact.

- Understand customer expectations and proactively communicate project status, timelines

and deliverables.

- Monitor customer satisfaction and address concerns before they impact customer

experience.

- Support customer reviews, feedback collection and improvement initiatives.

Testing & Project Coordination

- Understand customer requirements related to testing, inspection and engineering services.

- Coordinate with technical/testing teams for feasibility, scheduling, execution and reporting.

- Follow up on testing progress, pending actions, draft reports and final deliverables.

- Coordinate sample receipt, movement, identification and documentation with concerned

teams.

- Escalate technical or operational constraints appropriately and ensure closure of agreed

actions.

Store, Sample & Asset Management

- Coordinate and monitor inward and outward movement of samples, materials and project-

related items.

- Ensure proper documentation and traceability for received, transferred, dispatched and

returned samples/materials.

- Maintain records of company and project assets, including allocation, movement and

custody. - Coordinate with internal teams for safe handling, timely movement and availability of

required samples/materials.

MIS, CRM & Reporting

- Maintain accurate customer and project information in CRM systems.





- Prepare and maintain MIS and periodic reports covering customer activities, project status,

business opportunities and pending actions.

- Track customer follow-ups, quotations, PO/WO status, testing progress and deliverables.

- Provide timely updates to the Manager – Customer Success and relevant management

stakeholders.

Sales & Business Support

- Support sales and marketing initiatives, customer meetings, visits and business reviews.

- Coordinate quotations and proposals and follow up with customers for confirmation.

- Work closely with sales and technical teams to support business conversion.

Required Skills & Competencies

- Customer relationship management and client servicing

- Understanding of testing/inspection/engineering services

- Quotation and proposal coordination

- Project and test coordination

- Strong verbal and written communication

- Negotiation, follow-up and stakeholder management

- Problem solving and escalation management

- CRM and MS Office proficiency

- MIS preparation and reporting

- Organization, documentation and attention to detail

- Ownership, accountability and ability to work with cross-functional teams

Key Performance Indicators

- Customer satisfaction and retention

- Timely project/test coordination and closure

- Timely response and resolution of customer concerns

- Accuracy and timeliness of CRM/MIS reporting

- Effective sample, store and asset traceability

- Quotation/PO/WO follow-up and business conversion support

- Compliance with internal processes and documentation requirements

Role Expectations

The position requires robust ownership, proactive follow-up, customer focus and effective

coordination across Sales, Customer Success, Testing/Technical, Store/Operations and other

internal teams. The role is expected to ensure that customer commitments are tracked through toclosure while maintaining accurate records .

📌 Assistant Manager Customer Success (Bengaluru)
🏢 startuphr.consulting
📍 Bengaluru