Job Description:

- 1. Sales Closing & Transaction Management

- Manage the complete closing process from negotiated deals to confirmed bookings and final client handover.

- Work closely with the sales team, brokers, and channel partners to convert qualified leads into successful bookings.

- Drive high-value residential transactions while ensuring achievement of monthly and quarterly closure targets.

- Handle negotiations, commercial discussions, and deal structuring while protecting company margins.

- Monitor the closure pipeline and ensure timely movement of deals through various stages.

- Identify potential roadblocks and proactively resolve issues affecting closures.

- Ensure timely follow-up on pending payments, documentation, approvals, and other closure-related activities.

- 2. Client Engagement & Relationship Management

- Act as the key point of contact for customers during the closing stage of the sales journey.

- Understand customer requirements and address queries related to pricing, payment plans, documentation, agreements, and other transaction-related matters.

- Conduct site walkthroughs and present project USPs, pricing, payment plans, specifications, and commercial terms confidently.

- Handle customer objections and negotiations effectively to achieve successful closures.

- Maintain a premium and qualified customer experience throughout the closing process.

- Build strong long-term relationships with customers to generate referrals and support future sales opportunities.

- 3. Team Management & Leadership

- Lead, supervise, and mentor the closing team to achieve defined sales and closure KPIs.





- Monitor individual and team performance and identify areas for improvement.

- Train team members on negotiation, objection handling, closing techniques, product knowledge, and documentation processes.

- Ensure adherence to standard closing processes and company guidelines.

- Conduct regular performance reviews and provide coaching to improve conversion ratios.

- Prepare daily, weekly, and monthly reports covering walk-ins, negotiations, bookings, conversions, closure ratios, and turnaround time.

- 4. Documentation & Legal Coordination

- Oversee the preparation and verification of booking forms, cost sheets, agreements, contracts, payment schedules, and other transaction-related documents.

- Coordinate with Legal, Finance, CRM, and Operations teams to ensure accurate and timely completion of documentation.

- Ensure transactions comply with applicable real estate regulations and RERA guidelines.

- Coordinate with banks, financial institutions, legal teams, and other stakeholders for loan processing and disbursements.

- Identify documentation gaps and ensure timely resolution to avoid delays in closures.

- Ensure all transaction records are complete, accurate, and properly maintained.

- 5. Finance & Payment Coordination





- Coordinate with the Finance team for payment schedules, collections, loan disbursements, and outstanding payments.

- Track payment milestones and ensure timely communication with customers.

- Assist customers in resolving payment- or finance-related queries.

- Ensure smooth coordination between customers, banks, finance teams, and internal stakeholders.

- Monitor pending financial documentation and proactively follow up for closure.

- 6. Process Improvement & Quality Assurance

- Identify bottlenecks, risks, and inefficiencies in the closing process.

- Recommend and implement process improvements to improve closure efficiency and customer experience.

- Conduct final checks of transaction documentation before completion.

- Ensure adherence to internal policies, processes, and regulatory requirements.

- Maintain high standards of accuracy, compliance, and turnaround time.

- Monitor post-closing activities, including documentation completion, payment/disbursement coordination, and client handovers.

- 7. Cross-Functional Collaboration & Reporting

- Work closely with Sales, Channel Partners, Legal, Finance, CRM, Operations, and Customer Relationship teams.

- Ensure smooth handover of customers from sales to closing and subsequently to post-sales/customer service teams.

- Prepare and present closure forecasts, pipeline status, conversion metrics, risk assessments, and post-closing reports.

- Provide regular updates to the Team Lead Closing and senior management.

- Escalate critical customer, documentation, legal, or payment-related issues in a timely manner.

📌 Closing Manager (Thane)
🏢 Acme Services Private
📍 Thane