Job Description Operations Excellence Manager - Biorev Studios | In-office (Mohali Sector 67)
n Location: Mohali Sector-67, India
n Shift: 6:00pm - 3:30am IST
n Working Days: Mon - Fri
n We are looking for an entrepreneurial and execution-focused Business Operations Leader who can establish, build, and scale a high-performing operations function for our growing HVAC business.
n The role requires someone capable of creating operational frameworks, implementing technology-driven solutions, building high-performing teams, and driving business growth through operational excellence.
n This position is ideal for professionals who enjoy building businesses rather than simply managing day-to-day operations.
n Key Responsibilities:
n Business Operations Leadership
n n Build and establish operational frameworks for a rapidly growing service business.
n Develop scalable operating models that support business growth.
n Define operational standards, governance mechanisms, and performance expectations.
n Drive operational efficiency while maintaining exceptional customer experience.
n Partner with leadership to translate strategic objectives into operational execution.
n Identify opportunities for growth, efficiency, and organizational improvement.
n n Process Design & Operational Excellence
n n Design, document, and implement SOPs, workflows, and operational playbooks.
n Standardize business processes to improve consistency, quality, and scalability.
n Identify process gaps and implement practical, long-term solutions.
n Drive continuous improvement initiatives across multiple business functions.
n Build systems that improve productivity, accountability, and operational visibility.
n Ensure operational compliance with internal quality standards.




n n Business Transformation & Technology
n n Lead operational transformation initiatives across the organization.
n Identify opportunities for automation and digital enablement.
n Work closely with CRM and technology teams to improve workflows and business systems.
n Champion technology adoption across operational teams.
n Leverage business intelligence and analytics to support decision-making.
n Promote innovation through process and system enhancements.
n n Team Leadership & Capability Building
n n Build, mentor, and develop high-performing operational teams.
n Create a performance-driven and collaborative work environment.
n Conduct coaching, mentoring, and leadership development initiatives.
n Build leadership capabilities within the team through structured development plans.
n Recruit and onboard talent aligned with organizational values and business objectives.
n Foster a culture of ownership, accountability, transparency, and continuous learning.
n n Customer & Service Operations
n n Ensure seamless delivery of customer operations across the business.
n Resolve complex customer and operational challenges effectively.
n Build customer-centric operational processes that enhance service quality.
n Collaborate with Sales, Dispatch, Customer Service, and Field Operations teams to ensure smooth execution.
n Drive improvements that enhance both customer satisfaction and operational efficiency.




n n Performance Management & Business Analytics
n n Establish meaningful KPIs and operational performance metrics.
n Monitor business performance using dashboards and analytics.
n Present operational reviews and business insights to senior leadership.
n Use data to identify trends, risks, and opportunities for improvement.
n Ensure operational objectives align with organizational goals and growth plans.
n n Cross-Functional Leadership
n n Work closely with Technology, HR, Finance, Sales, Marketing, Customer Success, and Field Operations teams.
n Lead strategic projects involving multiple business functions.
n Drive organizational alignment through effective communication and collaboration.
n Ensure operational readiness for current business initiatives and service offerings.
n n Required Skills & Competencies
n n Strong business operations and operational leadership experience.
n Demonstrated ability to build and scale business functions.
n Excellent understanding of process design, process improvement, and operational excellence.
n Experience leading organizational change and business transformation initiatives.
n Strong business acumen with strategic thinking and execution capabilities.
n Excellent leadership, coaching, and stakeholder management skills.
n Strong analytical and problem-solving abilities.
n Experience working with AI tools, CRM platforms, workflow automation, and business systems.
n High proficiency in Microsoft Excel, reporting tools, and business analytics.
n Ability to influence teams across multiple departments.
n High level of ownership, professionalism, and integrity.
n n If interested, please apply with your updated CV on

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