Job DescriptionWe are looking for a luxury-oriented customer enthusiast who has excellent communication skills, an understanding of consumer/customer service and is willing to do what it takes to make Andamen the best-loved men's fashion brand in India. You will be the face of Andamen for your customers/audience on various aspects from order management, relationship management, sales, style guidance, research, and surveys.
nYour responsibilities:
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- Be the direct point of contact for customers, to ensure exceptional experience and service standardsn
- Manage phone, email, Whatsapp, Instagram interactions to achieve defined SLAsn
- Manage defined processed and SLAs in our ERPn
- Keep all leakages – returns, exchanges, RTO's and cancellations in the defined norms of the businessn
- Build deep knowledge of our product portfolio and positioning to offer personalized style advice and help customers find products that fit their needs.n
- Generating revenue by upselling and cross-selling skills.n
- Work closely with cross functions to resolve any problems faced by customersn
- Work with the leadership team on initiatives to improve the customer experience and process standardsn
- Conduct regular research and surveys to provide thoughtful, strategic insights regarding customer needs, to our product, marketing, and technology teamsn
nWhat we're looking for:
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- 1-5 years of experience in a customer or consumer-facing role.n
- Excellent verbal and written communication skillsn
- Passion for building an exceptional and loved brand experiencen
- Ability to multitask and thrive in an ambiguous workplacen
- Proficiency in Microsoft Outlook, Excel, Wordn
nAbout Andamen:
nA proud homegrown, bridge-to-luxury fashion brand for men who love style. Our philosophy: everlasting quality and designs, eco-conscious fibers, responsibly and lovingly made by Indians.
nWe launched in December 2015 and have since been featured in Economic Times, HT Mint, India