Job DescriptionRole : Hub Operation Manager
nLocation : Delhi/Hamirpur
nExp : 5-10 Yrs
nNote: Operations in Information technology, Telecom or related who has experience of handling 24*7 ops environmen
nt.
n Key responsibilities may inclu
nd
n
- n
- e::Coordinating all aspects of exam day operations, including candidate registration, check-in, system checks, invigilation, and post-exam procedurn
- es.Managing exam center staff (invigilators, technical support) to ensure proper execution of protocon
- ls.Troubleshooting technical issues during exams and coordinating with IT support if needn
- ed.Maintaining the physical exam center infrastructure, ensuring cleanliness, proper seating arrangements, and equipment functionalin
- ty.Monitoring exam center compliance with security protocols and regulation
- ns.Managing vendor relationships related to exam center operations (catering, security, etcn
- .):Training, and supervising exam center staff to ensure high-quality service deliven
- ry.Performance evaluation and development of the exam center tn
- eamReporting and Analysn
- is:Generating reports on exam center performance metrics, including attendance, technical issues, and candidate feedban
- ck.Identifying areas for improvement and implementing necessary adjustments to optimize operatin
- onsClient/TC management Coordinatin
- on:Collaborating with clients to understand their specific requirements and ensure smooth delivery of exan
- ms.Addressing client concerns and providing timely updates on exam center operatin
- onsApproaching new clients for capacity additn
nion
n Required Ski
n
- n
- lls: Robust organizational and planning skills to manage multiple tasks simultanen
- ouslyExcellent communication and interpersonal skills to interact with candidates, staff, and cln
- ientsProblem-solving abilities to address unexpected issues duringn
- examsTechnical proficiency to operate exam delivery systems and basic troubleshon
- otingLeaders