We are looking for dynamic and customer-focused Level 1 support to join our team in Nagpur If you are passionate about IT support and resolving customer issues, this is a excellent prospect to kick-start or grow your career.
What You’ll Do:
Handle customer queries via calls, emails, and tickets
Perform initial troubleshooting & issue resolution
Log and manage incidents using ticketing tools (ServiceNow preferred)
Ensure timely updates, follow-ups, and proper documentation
Escalate complex issues to higher support levels
Deliver high customer satisfaction
What We’re Looking For:
Strong communication skills
Basic IT troubleshooting knowledge
Willingness to work in rotational shifts
Freshers & early professionals are welcome