Job DescriptionJob Summary
nThe Team Leader – Admission Counseling is responsible for leading a team of admission counselors, ensuring achievement of admission targets, improving lead conversion rates, maintaining counseling quality, and delivering an excellent student and parent experience throughout the admission process.
nKey Responsibilities
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- Team Management & Leadership : Lead, mentor, and motivate a team of admission counselors.n
- Conduct daily huddles, performance reviews, and coaching sessions.n
- Manage team productivity, attendance, and engagement.n
- Admissions Target Achievement : Drive monthly, quarterly, and annual admission targets.n
- Monitor individual and team conversion performance.n
- Develop strategies to maximize enrollments and revenue.n
- Lead Management & Conversion: Ensure proper lead allocation and follow-up.n
- Track inquiry-to-admission conversion ratios.n
- Handle high-potential and escalated leads personally when required.n
- Quality Monitoring: Monitor inbound and outbound counseling calls.n




- Ensure counselors provide accurate program and admission information.n
- Maintain counseling quality standards and compliance.n
- Performance Tracking & Reporting: Prepare daily, weekly, and monthly MIS reports.n
- Analyze conversion data, counselor productivity, and admission trends.n
- Present performance insights to management.n
- Student & Parent Relationship Management : Ensure excellent counseling experience for students and parents.n
- Resolve escalations and admission-related concerns.n
- Maintain high customer satisfaction levels.n
- Training & Development: Identify skill gaps and conduct training sessions.n
- Improve counselors' communication, objection handling, and closing skills.n
- Support onboarding of current team members.n

nRequired Skills
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- Team Handling & Leadershipn
- Admission Counseling / Education Salesn
- Lead Conversion & Revenue Managementn
- CRM Management (LSQ, Salesforce, Zoh

📌 Team leader (Ropar)
🏢 Chandigarh University - HR Department
📍 Ropar