Job DescriptionWe're Hiring || Operations Manager
n
- n
- Location: Kolkatn
- aProcess: Domestic Banking Procesn

ns
n Key Responsibilitie
n
- n
- s: Drive operational excellence and achieve business Kn
- PIsLead, mentor, and develop Team Leaders and frontline ten
- amsMonitor productivity, quality, customer satisfaction, and process complian
- nceManage client expectations and stakeholder relationshn
- ipsIdentify improvement opportunities and implement process enhancemen
- ntsEnsure adherence to SLAs, operational metrics, and organizational policn

nies
n Preferred Candidate Prof
n
- n
- ile: Experience managing Domestic Banking/BFSI operations in a BPO environ
- nmentStrong people management and stakeholder management sn
- killsProven track record of delivering operational KPIs and business outn
- comesExcellent communication, analytical, and problem-solving abiln
- itiesGraduation is mandn

atory

📌 Operations Manager (West Bengal)
🏢 TP
📍 West Bengal