Description

The Front Office Associate is responsible for delivering exceptional guest service by ensuring smooth check-in and check-out processes, handling guest requests efficiently, maintaining accurate records, and creating a welcoming experience in line with hotel brand standards.

Key Responsibilities

- Welcome guests warmly and provide a professional first impression.
- Perform check-in and check-out procedures accurately and efficiently.
- Handle room reservations, modifications, and cancellations.
- Respond promptly to guest inquiries, requests, and complaints, ensuring timely resolution.
- Process payments, maintain guest accounts, and prepare accurate billing.
- Coordinate with Housekeeping, Engineering, and other departments to ensure guest satisfaction.
- Promote hotel facilities, services, loyalty programmes, and special offers.
- Maintain the confidentiality of guest information and adhere to data security policies.
- Ensure the front desk, lobby, and reception area remain clean and presentable.
- Follow hotel SOPs,



brand standards, and safety, security, and emergency procedures.
- Prepare daily reports and complete shift handovers accurately.

Qualification & Skills

- Diploma or bachelor's degree in Hotel Management or Hospitality.
- 0–2 years of experience in Front Office operations (freshers may also apply).
- Excellent communication and interpersonal skills.
- Robust customer service orientation with a skilled appearance.
- Basic computer knowledge and familiarity with PMS (Opera/Fidelio or similar) is preferred.
- Ability to work in shifts, including weekends and public holidays.
- Good problem-solving, multitasking, and teamwork skills.

This role is responsible for ensuring every guest receives a warm welcome, personalized service, and a memorable stay while maintaining the highest standards of hospitality and operational excellence.

📌 Front Office Assistant (150004) (India)
🏢 IHG
📍 India