We are Progress (Nasdaq: PRGS) - a trusted provider of software that enables our customers to develop, deploy and manage responsible, AI powered applications and experiences with agility and ease.
We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering wide-ranging perspectives because we believe people power progress. Join us as a Technical Support Engineer, Senior 1 and help us do what we do best: propelling business forward. Know more about us.

Overview: Provides technical support to customers and other departments. Handles technical issues of highest complexity without supervision. Trains and mentors junior staff members. Specialized in multiple technical areas/products with strong understanding and experience on other areas including customer care skills. Very knowledgeable about internal procedures, processes, and tools. Excellent team player and communicator with excellent diagnostic and troubleshooting skills. Consistent in all aspects of the role. Acknowledged resource for colleagues. Must show corporate interest,



adaptability and independence as well as demonstrate experience in approaching technical and procedural questions.

In this role you will:
- Follows the processes and procedures for technical support workflow.
- Interacts professionally and courteously with all customers and peers. Easily approachable, reacts calmly under stressful situations; receive constructive criticism well. Maintains confidentiality.
- Takes ownership and manages customer cases (i.e. tickets, emails, remote assistance) and customer expectations effectively and professionally. Communicates clearly and precisely with customers to determine expectations for resolutions and provides workarounds to product defects.
- Troubleshoots and diagnoses customer issues involving 3rd party products using a variety of resources, including documentation, knowledge base, bug database, source code, and the world wide technical and field teams v

📌 Technical Support Engineer, Senior 1 (India)
🏢 Progress
📍 India