Customer Relations Executive (Kannada & Malayalam Speaking)Location:

Lothda-Padavala, Rajkot, GujaratDepartment:

Customer Support & ExperienceReports To:

Customer Service Manager / Team LeadEmployment Type:

Full-TimePosition OverviewAre you a compassionate communicator fluent in

Kannada and Malayalam ? We are looking for a dedicated

Customer Relations Executive

to join our customer support team in

Rajkot .In this role, you will serve as the primary link between our brand and our Southern region clientele. You will focus on resolving complex inquiries, nurturing long-term client relationships, and turning feedback into actionable service improvements. If you thrive in a rapid-paced environment and take pride in delivering exceptional client experiences, we want to hear from you.

Core Responsibilities1. Client Support & CommunicationAddress incoming client queries, concerns, and feedback efficiently across multiple channels (Phone, Email, Live Chat).Deliver tailored solutions with an empathetic, patient-first approach to ensure positive resolution.Maintain high first-contact resolution rates while keeping response times low.2. Relationship Management & LoyaltyEstablish genuine, trust-based connections with customers to boost retention and brand advocacy.Actively listen to pinpoint specific customer pain points and preferences.Execute engagement strategies that elevate overall satisfaction scores (CSAT).3.



Issue Escalation & ResolutionAnalyze and troubleshoot product or service disputes with a clear, logical approach.Partner with cross-functional internal departments to solve complex technical or operational challenges.Timely escalate critical issues to leadership with well-documented context.4. Quality Improvement & Feedback AnalysisGather, document, and categorize recurring customer feedback and operational trends.Share actionable insights with management to help refine products, workflows, and service quality.

Candidate QualificationsEducation:

Bachelor’s Degree in Business Administration, Communications, Marketing, or a related discipline.Language Proficiency:

Fluent in written and spoken Kannada and Malayalam

(Mandatory). Working knowledge of Hindi or English is a strong plus.Work Ethic:

Solid ability to prioritize tasks, multitask efficiently, and adapt in a fast-moving, target-driven workplace.

Essential SkillsMultilingual Communication:

Clear, courteous, and culturally respectful verbal and written expression.Problem-Solving & Conflict Resolution:

High emotional intelligence paired with sharp analytical skills to defuse tense situations.Team Collaboration:

Ability to work smoothly both as an independent contributor and alongside cross-functional teams.Customer-Centric Mindset:

A natural disposition toward active listening, empathy, and service excellence

📌 Customer Relationship Specialist (Mumbai)
🏢 Tigi HR
📍 Mumbai