Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.
The opportunity
At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.
We are proud of:
The work we do and the innovation we drive
Our values of share, care and dare
A workplace culture that fosters creativity, diversity and autonomy
Our borderless, global framework, which enables seamless collaboration
The role
As a SFMC Marketing L3 Support Analyst, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 4+ years of experience, a growth mindset and a drive to make a lasting impact.
You will thrive in this role if you are:
A curious problem solver who challenges the status quo
A collaborator who values teamwork and knowledge-sharing
Excited by the intersection of technology, creativity and data
Experienced in Agile methodologies and consulting (a plus)
Role & Responsibilities
Own escalated, complex incidents related to Journey Builder, Automation Studio, Email/Mobile Studio and Contact Builder/Data Extensions
Perform deep root cause analysis on integration issues between the CRM/Commerce platforms and Marketing Cloud, including data synchronization and API-based connectors
Diagnose complex personalization and dynamic content issues within journeys and templates, coordinating with development teams for any required code changes
Lead impact analysis and functional specification for evolutions and change requests (new journeys, current channels, segmentation logic)
Validate delivered enhancements and support UAT and regression tes