Zensar is seeking an experienced SAP PP/QM Consultant to support AMS (Application Management Services) engagements for global manufacturing clients. The role focuses on L2/L3 support, incident/problem management, minor enhancements, and continuous improvement in an ITIL & SLA‑driven setting.
Responsibilities
Key Responsibilities✅ AMS Support & Incident Management
Provide L2/L3 production support for SAP PP and QM modules
Resolve incidents, service requests, and defects within defined SLAs
Perform root cause analysis (RCA) and implement permanent fixes
Reduce recurring production and quality‑related issues
✅ Change Requests & Enhancements
Handle minor enhancements and configuration changes in PP/QM
Prepare Functional Specifications (FS) and coordinate with ABAP teams
Support transport management and release cycles
✅ Client & Stakeholder Interaction
Act as functional SPOC for PP/QM AMS support
Interact with business users across regions (US / EU / APAC)
Participate in AMS governance calls, SLA reviews, and reporting
✅ Testing & Documentation
Perform unit testing, integration testing, and UAT support
Maintain ticket documentation, SOPs, KT documents, and knowledge base
Support transition and knowledge‑transfer activities