Company DescriptionMyOperator is a Business AI Operator a category-leader that unifies WhatsApp Calls and AI-powered chat voice bots into one intelligent business communication platform Unlike fragmented communication tools MyOperator combines automation intelligence and workflow integration to help businesses run WhatsApp campaigns manage calls deploy AI chatbots and track performance - all from a single no-code platform Trusted by 12 000 brands including Amazon Domino s Apollo and Razorpay MyOperator enables faster responses higher resolution rates and scalable customer engagement - without fragmented tools or increased headcount Role Overview The Team Lead Customer Success will lead a team of Customer Success Representatives ensuring high levels of customer satisfaction retention and growth This role involves managing team performance driving process improvements and fostering robust customer relationships Responsibilities Revenue Growth and Retention - Drive upsell and cross-sell initiatives to maximize customer value - Implement strategies for revenue retention and expansion within the existing customer base - Monitor and improve product adoption rates among customers - Develop and execute churn management strategies to minimize customer attrition Team Leadership and Management - Lead mentor and develop a team of Customer Success Representatives- Set team goals monitor performance and provide regular feedback and coaching - Conduct performance reviews and identify training needs - Ensure team adherence to established processes and best practices Customer Relationship Management - Oversee and manage key customer relationships - Address and resolve escalated customer issues in a timely and effective manner - Proactively identify and mitigate potential customer risks - Drive customer satisfaction and loyalty initiatives Client Onboarding - Oversee the onboarding process for new clients ensuring a satisfactory experience - Develop and refine onboarding procedures t

📌 Team Lead (India)
🏢 Myoperator.Co
📍 India