Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce engagement efficiency and operational improvements We employ more than 6 000 people across the globe who embrace empathy and cultivate collaboration to succeed And while we offer great advantages and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work Join the team and create the future of customer experience together Job Title Computational Linguist Department Team Conversational AI Language Engineering Location Hyderabad India flex About the Conversational AI Team At Genesys we believe that exceptional customer experiences are built on the foundation of intelligent empathetic technology Our Conversational AI team is at the forefront of this revolution developing cutting-edge language technologies that power millions of customer interactions daily They span detecting intents and entities finding information and answering questions summarizing and naturally guiding conversations all across a wide range of languages and channels About the Role We are seeking a Computational Linguist to join our Conversational AI team You will design and execute research methods and tooling that evaluate and enhance our AI capabilities in Speech Natural Language Processing across chatbots voice bots knowledge systems and agent assistive technologies This role combines deep expertise in linguistic analysis with practical application to AI ML systems spanning multiple languages Your work will directly impact how we develop assess and optimize our conversational AI products and services This is an exciting opportunity to shape world-class language-driven