Company Name VARITE India Private Limited About The Client An Indian multinational information technology IT consulting company headquartered in Noida The company has offices in 52 countries and over 225 944 employees The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services Cybersecurity Services Cloud Services Big Data and Analytics Internet of Things IoT Solutions Semiconductor Services and Enterprise Software Products About The Job As a member of the Mumbai Client team he she will be responsible to provide tier1 and tier2 operational support for Desktop Laptops Printers and Telephony request with in Mumbai that meet a diverse set of business requirements which will include technical support for all IT related tasks like desktop hardware including computers printers phones network Smart Phones Windows UNIX and Linux systems He she should also be responsible for evaluating new technologies Keen to solve problems within a team-oriented environment He she should be responsible for addressing any crises which occur and need immediate attention Essential Job Functions Provide tier1 and tier2 operational support for Qualcomm customers which includes Primary focus on day-to-day operational tickets Desktop laptops Support- Hardware Software Apps Installs Setups printers phones network Windows UNIX and Linux systems VOICE DATA Support Manage and handle Analog Digital VOIP phone IT Ticket queue management and follow process Analyst will be responsible for managing his her queue Including documenting work and communication through Service now ticketing system They are required to contact the customer within 24 hrs of receiving the case and follow-up should be done according to the established Client standards Service now work orders should contain detailed information pertaining to the case as well as the resolution Email communication is required through the ticketin

📌 It Support Analyst-deskside Support (Mumbai)
🏢 VARITE
📍 Mumbai