Company Name VARITE India Private Limited About The Client Client is a global technology solution and services leader providing business-friendly solutions that enable future-readiness for clients We seamlessly bring together digital expertise solid industry-specific alliances and deep domain expertise from ITC Group businesses Our solutions and services are focused on Banking and financial Services Healthcare Manufacturing Consumer Goods Travel and Hospitality ITC Infotech is a wholly-owned subsidiary of ITC Ltd one of India s most admired companies About The Job We re seeking a technically skilled and customer-focused L1 Senior Desktop Engineer to support and maintain desktop infrastructure across the organization This role requires hands-on experience in operating systems print services and network connectivity with the ability to diagnose and resolve complex user-side issues You ll play a pivotal role in ensuring workplace productivity through reliable IT support and infrastructure upkeep Essential Job Functions Manage and troubleshoot Windows 11 OS environments including system updates configuration and performance tuning Oversee print services installation spooler diagnostics server-side queue management and user-level printer configurations Configure and support Access Points Client SSIDs and wireless connectivity for endpoint devices Handle escalated technical issues from L0 or Helpdesk ensure prompt resolution or proper escalation Perform user onboarding desktop imaging and asset lifecycle management Ensure compliance with endpoint policies and participate in patch management processes Document resolution procedures and update internal technical knowledge base Qualifications Required Skills Proficiency in Windows 11 OS administration and user-level troubleshooting End User Support Active Directory DNS Troubleshooting hardware and software Strong understanding of print management systems including network printers and print servers Hands-on experience with

📌 Deskside Support (Mumbai)
🏢 VARITE
📍 Mumbai