The Technical Support Executive will be responsible for providing end-to-end technical assistance installation configuration troubleshooting and customer support for IT infrastructure solutions This role requires hands-on experience across networking server architecture security systems wireless solutions surveillance data backup recovery cloud services Microsoft 365 Azure and virtualization technologies The ideal candidate should have robust problem-solving skills excellent communication abilities and a customer-first mindset Key Responsibilities- 1 Technical Support Troubleshooting Provide L1 L2 technical support to clients for IT infrastructure and network-related issues Diagnose troubleshoot and resolve hardware software network and system-related incidents Perform remote and onsite support as required Escalate critical issues to senior engineers or OEMs when necessary 2 Network Infrastructure Management Assist in configuration and troubleshooting of Routers switches firewalls VLANs VPN DHCP DNS NAT routing protocols Wireless access points and controllers Conduct network health checks performance monitoring and optimization 3 Server Systems Support Provide support for Windows Server Linux Server Active Directory Group Policy DNS DHCP Assist in server deployment patching updates and resource monitoring Support Hyper-V VMware virtualization environments 4 Security Surveillance Solutions Basic troubleshooting of firewall security policies and endpoint security Provide support for CCTV IP surveillance systems NVR DVR VMS camera configurations Assist in implementing security best practices and monitoring tools 5 Data Backup DC-DR Business Continuity Support installation and configuration of backup solutions Veeam Synology NAS cloud backup etc Monitor scheduled backups and ensure recovery readiness Assist in DC DR drills failover failback operations 6 Cloud Solutions Microsoft 365 Azure Provide support for Microsoft 365 administration user management email SharePoint

📌 Technical Support Interns (Pune)
🏢 ZMTechnologies
📍 Pune