About Us Quantanite is a global customer experience and digital solutions partner that blends cutting-edge AI with the human touch Headquartered in London and operating across four continents our 2 000-strong team helps some of the world s fastest-growing brands scale smarter work faster and deliver better service every time We re not your typical outsourcing company We believe great service is built on two things smart tech and even smarter people From our proprietary AI tools like MoBIUS to our collaborative people-first culture we give our teams the tools training and trust they need to make an impact If you want to be part of a forward-thinking rapid-moving and inclusive global team that values both results and relationships you ll feel right at home here Position Overview This role focuses on online data research accurate information extraction and preparing structured scribe files in internal tools It requires strong attention to detail consistent quality and meeting daily productivity goals along with clear communication and proactive issue escalation Key Responsibilities Plan organize and manage the back-office operations of the assigned clients and be responsible for driving efficiency Be the direct liaison to our client point of contacts providing hard-hitting business reviews weekly monthly quarterly that matches data with qualitative insights Manage a high-performing group of team leaders who exceed our client s expectations and run the accounts self-sufficiently Meet and exceed client-mandated KPI s Key Performance Indicators and ensure consistent performance based on a continuous improvement model Ensure the shared services like training quality assurance and analytics are implemented properly across the assigned accounts Manage work assignments and allocation of staff based on absence or tardiness Ensure team members follow Quantanite quality process and incorporate Quantanite s core values in their deliverables Drive weekly meetings with team members