Amazon Customer Service (CS) is a large and global organization, obsessed with taking care of our customers and delivering reliably fast, convenient, and helpful support when they need it. Whether customers interact with our self-serve solutions or CS Associates, we work hard to make sure they have a delightful experience with us, each and every time.
We are looking for a customer-obsessed product manager to join us in the IN (India) Customer Experience Improvement org within Customer Service. You will be a part of the India team of Product managers, Program managers, and business analysts who dig deep into customer friction, trace it back to its source, and drive upstream and downstream product and programmatic improvements to improve CX. You will own and execute on key initiatives within the India CXI roadmap while also responding to emerging issues that need immediate attention.

Key job responsibilities




The role requires someone who can use solid analytical skills and good judgment to distill inputs from customer segments and stakeholders to identify opportunities and design effective solutions. You will spend your time analyzing customer friction data to identify improvement opportunities and building cases for changes. This means diving deep into complex problems where defects create friction across parts of the customer journey. You will work across teams and stakeholders to align on priorities and drive execution.
You will partner on product and technology solutions within and outside the Amazon Customer Service org to drive improvements that enhance the service experience we offer to our customers in India.
You will contribute to mechanisms that make defect elimination sustainable. This includes building and maintaining dashboards and tools that show customer impact, supporting processes that catch problems before they reach customers, and tracking metrics that keep the team focused on goals. You will balance tactical execution with contributing to broader

📌 Product Manager, IN CX Improvements, Amazon Customer Service (Bengaluru)
🏢 Amazon
📍 Bengaluru