As a Project Manager at First Advantage FA you will play a crucial role in leading initiatives within the Global Customer Care space This position is ideal for a hands-on PM who thrives in cross-functional environments and is equally comfortable working with business users IT and Product teams and developers You will bring expertise in Agile project methodologies and a robust understanding of Customer Care processes and workflows This is a high-impact role focused on project execution business process improvement and driving collaboration across teams to deliver meaningful outcomes Responsibilities Lead Project Execution Manage the end-to-end execution of Customer Care projects ensuring alignment with business goals and timely delivery Translate Requirements into Deliverables Serve as a bridge between business users and cross-functional partners by capturing detailed requirements and translating them into standardized documentation and actionable user stories Document and Improve Processes Collaborate with subject matter experts and stakeholders to document business processes identify gaps and propose effective solutions Facilitate Agile Practices Lead project teams using Agile methodologies including managing Kanban or Scrum boards and facilitating ceremonies such as sprint planning daily stand-ups reviews and retrospectives Present Project Updates Deliver project updates and product demonstrations to stakeholders as needed to maintain transparency and alignment Manage Project Planning Develop and maintain level of effort estimates status updates milestones schedules budgets and resource allocation to ensure successful execution Track Progress with Agile Tools Monitor project progress using Agile project management tools e g Jira ensuring deliverables meet quality and timeline expectations Maintain Project Documentation Create and manage key project artifacts including charters roadmaps requirements test plans and user acceptance criteria Support Enhancements and I