Req ID 347830 NTT DATA strives to hire exceptional innovative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a Application Management Senior Specialist to join our team in Hyderabad Telangana IN-TG India IN Provide expert-level support for Dynamics CRM applications across different versions Troubleshoot complex issues related to CRM configurations integrations workflows and data flows Perform in-depth analysis and resolution of performance bottlenecks system errors and integration issues Positive understanding on customizations such as custom entities forms workflows and business rules Oversee integration between Dynamics CRM and other business systems ERP marketing automation third-party applications via tools such as KingswaySoft Scribe or custom APIs Manage data migration and data integrity ensuring seamless data flow between CRM and other systems Monitor and manage data quality ensuring data consistency and accuracy in Dynamics CRM Lead the resolution of high-priority incidents ensuring minimal downtime and efficient resolution of issues Perform root cause analysis for recurring issues and implement long-term solutions to prevent future occurrences Conduct post-incident reviews and implement preventive measures to improve system reliability Manage system upgrades patching and version updates ensuring compatibility with existing customizations and integrations About NTT DATA NTT DATA is a 30 billion business and technology services leader serving 75 of the Fortune Global 100 We are committed to accelerating client success and positively impacting society through responsible innovation We are one of the world s leading AI and digital infrastructure providers with unmatched capabilities in enterprise-scale AI cloud security connectivity data centers and application services our consulting and Industry solutions help organizations and society move c