The responsibilities of working in a customer service desk primarily revolves around ensuring customer satisfaction by responding to their inquiries and concerns There are instances when it is required to provide directions locate products and resolve various issues There may also be administrative tasks such as handling and making calls assisting customers in filling out forms preparing paperwork and reports arranging records and coordinating with various staff members to ensure that a customer receives quality service Responsibilities Efficiently manage the customer service desk and handle customer issues queries problems in a professional and courteous manner so as to achieve service standards and enhance visitor experience to the mall Responsible for providing high standards of customer service to visitors bearing in mind cultural sensitivities and varying levels of expectations Responsible for maintaining adequate stock of mall collateral and the necessary information related to current and updated mall directory information related to on-going offers and promotions tourist information services available etc at the Service desk Responsible for promoting and educating visiting customers about the various loyalty programmes Responsible for promoting ongoing promotions and giving enough information about it to the customer and encourage enrolment of the shoppers Responsible for proactively resolving customer complaints issues within the delegated level of authority or referring the problem for resolution by management in an productive courteous and professional manner Coordinate with other service within the mall such as mall operations facilities management or security with respect to any issues relevant to these areas so as to facilitate response and resolution of problems related to such areas that can impact on customer perception of the facility As and when required support management initiatives such as collection of information related to customer feedback r