Company Name VARITE India Private Limited About The Client An American multinational computer software company incorporated in Delaware and headquartered in San Jose California They specialize in software for creating and publishing a wide range of content including graphics photography illustration animation multimedia video motion pictures and print About The Job The Team Lead Global HR Operations is a critical role responsible for managing a team of HR Operations Associates who support employee and manager inquiries across regions including India UAE APAC and EMEA This role combines people leadership with hands-on case management and operational oversight The Team Lead ensures timely accurate resolution of queries while maintaining high service quality managing escalations and collaborating with Centers of Excellence COEs and regional HR partners A key focus is on optimizing workload distribution across shifts and improving operational metrics like SLA CSAT and response time The role requires strong HR operational knowledge sound judgment and the ability to drive continuous improvement in a dynamic multi-region environment The individual will also guide knowledge sharing support team development and ensure documentation like SOPs are up to date The role will require 50 IC contribution as well requiring to serve as the point of contact employee queries related to HR policies procedures and programs This position demands a proactive customer-centric mindset solid communication skills and the ability to collaborate across time zones and cultures while maintaining high confidentiality and service standards Essential Job Functions Lead a team of HR Operations Associates handling global employee and manager queries Be a case manager assigning cases overseeing queues to ensure timely and accurate resolution of inquiries within defined SLAs and quality standards Act as an escalation point for complex or sensitive HR queries and ensure appropriate resolution in coordinat