Basic Function The CE or CME Content Analyst is responsible for contributing to the development accreditation and publishing of accredited learning programs Responsibilities include online content publishing and quality assurance review CE-CME record-keeping according to accreditation requirements responding to customer service escalations generating reports analyzing data submitting accurate accreditation records to accreditation boards The CE Content Analyst is an essential member of the learning accreditation and publishing teams and communicates regularly with colleagues to ensure the timely and accurate publication of learning content This role also engages in meetings and presents learning and accreditation data to support planning and program improvement Essential Duties and Responsibilities Participates in CE or CME content planning meetings quality assurance meetings and stakeholder meetings Recommends content changes where necessary to improve the clarity of learning materials instructions or accreditation statements Conducts review of CE-CME documentation for completeness and compliance Assist CE-CME planners in preparing accreditation applications analyzing reports storing required records and retrieving documents for accreditation audits Responds to customer service escalations in a courteous and timely manner Generates and analyzes data for publisher reports activity evaluations and financial reports on an annual quarterly or monthly schedule Manages the online CE or CME activity publishing workflow by ensuring that CE-CME activity metadata tagging content tests and answer keys Performs quality assurance testing to ensure accuracy tests answers appropriate accreditation statements certificates and evaluations are setup for online CE and CME while ensuring that all items are compliant with accreditation standards Communicates regularly with stakeholders planners and management to ensure that customers needs are met and to relay key changes to accr