Tryzens Limited is a rapid-growing IT solutions consultancy head with headquarters based in London and a proven development center in Trivandrum India a nearshore office in Sofia Bulgaria and in Melbourne Australia Our areas of expertise include delivery of digital solutions eCommerce solutions and Non-commerce multi-channel retail solutions and project management amongst others We provide best-of-breed solutions and services to several blue-chip clients primarily within retail financial services and other industries We have built our delivery focused reputation upon technical innovation in-depth business knowledge and creative vision all of which supports our objective of helping clients to gain true value from digital solutions We have a platform-neutral independent approach working with the world s leading technology partners Salesforce SAP Commerce Magento BigCommerce CommerceTools and Middleware Tryzens has been awarded Salesforce Commerce Cloud s EMEA delivery partner of 2017 Tryzens has committed to delivering to clients IT Operations in a managed service based on ITIL and ITSMF principles We are currently looking for junior Live Operations Analysts to join our team in Trivandrum The CommerceOps Analyst is responsible for supporting the IT Operation delivery of our client s IT Service within the agreed SLA s for each client The CommerceOps Analyst plays a vital role acting as the first point of contact for the client and ensures the coordination of the way Tryzens support teams deliver the managed service As well as acting as the first point of contact for our clients the CommerceOps Analyst will be responsible for working with our monitoring solutions to identify incidents being experienced by clients and resolving them KEY RESPONSIBILITIES Recognising incidents through our monitoring and raising them with the Incident team Day to day responsibility of owning issues alerted to us through our monitoring tools Replication the incidents raised from the monitorin

📌 Associate Commerceops Analyst (Thiruvananthapuram)
🏢 Tryzens Global
📍 Thiruvananthapuram