Head - Banking Operations Delivery Experience Required 10 Years Role Overview The role involves end-to-end management of banking operations and service delivery driving operational excellence transformation and client satisfaction across multiple global banking processes The incumbent will be responsible for managing large-scale delivery teams ensuring adherence to SLAs maintaining governance standards and fostering innovation through automation and process improvement initiatives Key Responsibilities Operational Management Lead and oversee banking operations across multiple verticals including retail commercial corporate banking cards payments and reconciliations Ensure compliance with regulatory and operational risk standards both internal and external Manage transaction processing reconciliations settlements and exception handling with zero defect focus Oversee large-scale transitions and migrations ensuring seamless knowledge transfer and process stabilization Delivery Leadership Own end-to-end delivery of multiple client engagements ensuring on-time high-quality performance aligned with contractual SLAs and KPIs Drive operational governance manage P L resource allocation and delivery excellence initiatives Develop and maintain solid client relationships through consistent communication proactive issue resolution and strategic engagement Implement continuous improvement methodologies Lean Six Sigma to enhance efficiency and accuracy across delivery units People Leadership Lead a diverse team of 300 associates managers across multiple locations Foster a high-performance culture emphasizing accountability collaboration and capability building Mentor and develop next-generation leaders to strengthen the succession pipeline Transformation Strategy Champion automation digital tools and analytics-driven insights to improve turnaround times and reduce operational risk Collaborate with technology and innovation teams to re-engineer processes for efficiency and scalabil

📌 Bpo Senior Manager (Gurugram)
🏢 NTT Data
📍 Gurugram