APM Terminals Position Summary The Operations Supervisor is responsible for leading floor operations to ensure protected compliant and efficient handling of products This role will drive adherence to customer SLAs optimize processes for higher productivity and ensure complete customer satisfaction with zero error dispatch and robust inventory control The supervisor will act as a single point of contact for all inbound and outbound operations while ensuring product temperature integrity Key Responsibilities Supervise floor teams to achieve operational KPIs and customer SLAs consistently Efficient handling and monitoring of temperature-sensitive Frozen Chilled products during inward and outward movements Implement and standardize operational processes for higher productivity and accuracy Ensure strict adherence to FIFO FEFO and proper inventory control Lead the stock verification replenishment cycle counting and bin audit processes to maintain inventory accuracy with zero variance Monitor picking packing and put-away activities benchmarking productivity and optimizing resource utilization Ensure physical condition and safety of the warehouse premises and infrastructure Maintain 100 compliance with SOPs and customer-specific agreements no deviations without written approvals Act as the single point of contact for all customer communications related to operations ensuring timely execution and feedback Drive zero-error receiving and dispatch processes Conduct regular temperature monitoring and documentation for compliance and food safety Maintain high standards in e-commerce B2B B2C and CICO FC distribution models Ensure timely escalations and resolutions to avoid customer complaints Support audits WMS utilization inventory reconciliations and generate daily operational MIS Qualifications Graduate in any discipline Minimum 4-5 years of experience in warehouse operations preferably in QSR food service cold chain or FMCG logistics Proficient in WMS MS Excel and general IT syste