Why this job matters Provide assurance to BT EE that regulatory controls across Sales and Service are adhered to Supporting quality and compliance standards Working with the quality and compliance teams within Consumer and Group What you ll be doing Protect the brand through adherence to key regulatory requirements and company policy Delivering Monitoring activity across various Group business areas Deliver FCA Outcome testing and other monitoring tailored to other business areas Follow agreed compliance checking model and provide detailed feedback to the recipient Ability to escalate compliance findings should action to resolve not be put in place Provide findings and risk trends resulting from checking activity reporting concerns to Line Manager Support Compliance programs delivered through new business activities The skills and experience you ll have under your belt Minimum 3 years experience in core compliance function or regular assurance audit activities is mandatory Preferred immediate joiners or max 30 to 60 days notice period candidates IAPP CIPP E or CIPM certification is mandatory Excellent communication skills Strong observational skills Robust feedback and coaching ability Detailed and thorough Strong regulatory and policy knowledge Demonstrate risk awareness Channel awareness Retail Franchise Contact Centre and Digital Complaints and Payment Support Ability to engage key stakeholders e g Team Manager Assurance Team Monitoring and Operations Leadership team Accountable Channel owners Excellent Time Management Excellent at working under pressure Key system and PC skills Microsoft Excel Word Forms Power Apps and NICE playback Preferred ISO certification Retail experience Knowledge of GDPR DPDPA SPDI 2011 Rules etc Online compliance experience Contact Centre experience IAPP CIPP E or CIPM or ISO certification Why this job matters The Compliance Professional supports key compliance management programmes ensuring compliance and adherence with international regul