The Site Reliability Engineer Process Automation role at Toast fits within the Site Reliability Engineering team responsible for overseeing the Incident and Change Management processes at Toast About this roll Responsibilities As a Site Reliability Engineer Process Automation you will provide automation for incident and change management processes which improve release consistency and enable faster incident response You will help maintain and improve key organizational processes for Incident and Change management which prevent customer impacts through change control rapid detection response root cause analysis and continuous learning from issues You will Optimize existing processes identify areas for improvement and implement automated solutions to enhance efficiency and reliability of Toast systems Utilize configure and support tools such as JIRA FireHydrant and Backstage for tracking events incidents and changes and maintain the Service Catalog Enable low-risk compliant releases with rapid rollback capability to maintain platform reliability Implement automation for risk mitigation strategies to minimize the impact of changes and releases on Toast customers Work closely with leadership 3rd party vendors relevant stakeholders and to drive work to completion Do you have the right ingredients Requirements Industry experience with at least 2 years engineering experience with a focus on SRE Bachelor s Degree in Computer Science engineering or related field Working knowledge of complex cloud environments AWS GCP Azure etc Experience scripting automation Python Go etc Experience with Infrastructure as code Terraform etc Experience participating in Incident Response Strong written and verbal communication skills Robust problem-solving skills and the ability to think strategically and analytically Experience working with a diverse global team across multiple regions and time zones Working knowledge of various best practice frameworks including ITIL ITSM Agile scrum change

📌 Site Reliability Engineer, Process Automation (Bengaluru)
🏢 Toast
📍 Bengaluru