Key Responsibilities:
- Focus the GAM on the primary GAM goals by rationalizing the scope of support activities directly administered by a GAM and building a robust support organization.
- Shift administrative and support activities to the CSM organization, with training and staffing aligned to customer satisfaction measured by SLA compliance and NPS.
- Expand the capacity of a GAM to simultaneously manage multiple Global Accounts.
- Tighten the hand-offs and collaboration in the team selling and support model (e.g., partnership with CE for services.
- What you ll do as the ( Global