JOB DESCRIPTION

Job Title: Lead Senior Production Support / Operations Engineer

Education: Any Graduate

Experience: 8+years

Job Location: Mumbai

Role Summary

We are seeking a highly Senior Production Support / Operations Engineer to represent and operationally support our in-house monitoring and observability platform across enterprise database environments.

This role acts as the critical operational bridge between:

The in-house monitoring product development and QE team(s),
Internal ITSM/ticketing teams using ServiceNow,
Multiple enterprise DBA organizations across:
Oracle Database
Open-source database platforms (MySQL, PostgreSQL, MongoDB, Cassandra, etc.)
Microsoft SQL Server
The ideal candidate combines robust operational troubleshooting skills, production support leadership, monitoring expertise, incident coordination capabilities, and excellent cross-team collaboration skills in large-scale enterprise environments.

This is a senior leadership position: the candidate must bring substantial experience leading Production Support Engineers,



combined with exceptional communication skills for direct, confident engagement with customers and senior stakeholders of in-house management.

Key Responsibilities

Production Operations & Monitoring Support

Provide operational ownership and production support for the in-house enterprise monitoring platform.
Monitor health, performance, alerting quality, and operational stability of monitoring services.
Analyze monitoring gaps, false positives, missed alerts, and operational inefficiencies.
Ensure monitoring coverage across Oracle, Open-source, and SQL Server database environments.

Incident & Escalation Management

Act as the operational point-of-contact during production incidents involving monitoring failures, alerting gaps, or infrastructure issues.
Coordinate incident triage across:
DBA teams,
Monitoring development teams,
Infrastructure teams,
Service management teams.
Drive bridge calls and ensure effective st

📌 Lead Senior Production Support (Mumbai)
🏢 Datavail
📍 Mumbai