Training Specialist II, Account Health Support (Hyderabad)

Training Specialist II, Account Health Support (Hyderabad)

13 Aug
|
Amazon
|
Hyderabad

13 Aug

Amazon

Hyderabad

Do you want to define and drive the learning strategy for an organization that impacts thousands of associates globally?

As a Site Trainer, you will own the end-to-end training lifecycle — from identifying strategic learning needs to designing scalable programs, mentoring trainers, and measuring business-level impact. You will bring deep expertise in communication training and instructional design to shape how teams develop, perform, and grow. This role goes beyond delivery — you will set the direction, influence stakeholders, and build training frameworks that scale across sites and geographies.

Key job responsibilities
Training Strategy & Program Ownership
• Own and drive the training strategy for assigned programs or business lines, defining learning roadmaps aligned with organizational goals and operational priorities
• Design and implement scalable training frameworks that can be replicated across sites, teams, and geographies
• Identify emerging skill gaps through proactive analysis of business trends, performance data,



and stakeholder input; develop strategic interventions without waiting for escalation
• Lead the design and rollout of organization-wide communication excellence programs (business writing, verbal fluency, presentation skills, stakeholder communication)
Advanced Training Delivery & Communication Coaching
• Facilitate high-complexity training sessions including leadership communication workshops, advanced soft skills programs, and cross-functional capability-building initiatives
• Serve as the subject matter expert for communication training — design and deliver modules on accent modification, business communication, customer interaction strategies, and executive communication
• Lead Train-the-Trainer (TTT) programs to build trainer capability across sites; certify and calibrate trainers on delivery standards
• Design and facilitate simulations, role-plays, and scenario-based learning for complex, ambiguous situations
Curriculum Design & Innov

📌 Training Specialist II, Account Health Support (Hyderabad)
🏢 Amazon
📍 Hyderabad

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