ABOUT US

Exotel is a customer conversation platform that believes in the power of
exceptional customer experience. Our omnichannel contact center, Communication
API suite, and Conversational AI come together to create a platform that
delivers Connected Customer Conversations at unprecedented scale, speed, and
ubiquity.

We believe that customer experience is not just a number, but a feeling. That's
why we're dedicated to helping businesses engage with their customers with
greater trust, personalization, and empathy. With Exotel, you can listen to your
customers, remember every conversation, and provide rich insights to create
truly meaningful interactions.

Exotel is the emerging market's leading full-stack platform and virtual telecom
operator. Our cloud-based product suite drives 70+ million conversations every
day for over 7100 businesses across India, Southeast Asia, the Middle East, and
Africa. And with our recent license to offer cost-effective end-to-end VoIP
telephony services, we're proud to be a 100% compliant cloud calling operator.

1. ROLE SUMMARY





Owns end-to-end procurement, commercial negotiation, and vendor governance for
SaaS/software, AI/model infrastructure, and hardware/data-center procurement
across the business. Acts as the single point of accountability for procurement
strategy, contract structuring, and negotiation leverage — partnering with
Legal, InfoSec, Finance, and Engineering to drive budget accountability, risk
reduction, and measurable cost savings. Operates with full ownership: identifies
the right products/vendors from minimal requirement input, structures the
commercial approach, and closes it end-to-end within internal financial
controls.

2. KEY RESPONSIBILITIES

* Identify vendors & lead commercial negotiations end-to-end for SaaS, AI
Infra, IT/Infosec, Data Centre, Virtualization infra, SBC etc - securing rate
reductions, improved payment terms, and SLA/warranty commitments - Including
both capex and subscription SKU’s

* Str

📌 Lead - Business Operations (India)
🏢 Exotel Techcom
📍 India