Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set recent standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further.

For more details: https://www.rentokil-pestcontrolindia.com

Requirements

About the Role:

● The Service Planner / Sr. Service Planner is responsible for end-to-end service planning, data accuracy, system usage, productivity monitoring, and coordination with cross-functional teams to ensure smooth and timely service delivery.

● The incumbent will report to the AOM/OM / Assistant Branch Manager/Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:





● Develop proficiency in company software (iCABS, SCP, etc.) and ensure 100% active and >95% usage of Service Companion (SCP)

● Support digital transition and maintain the accuracy of consumption, TOS, and service data

● Coordinate with IT for new users or device-related issues

● Ensure error-free documentation and adherence to the ticket-based callout process

● Organise daily/weekly/monthly service schedules for all technicians across contract, jobbing, renewals, and complaints

● Prioritise planning to reduce service backlog and ensure “On-Time” delivery

● Liaise with Sales/Service teams to accommodate urgent visits and resolve STOP/termination issues

● Track technician-wise productivity, efficiency, and service delivery KPIs

● Maintain and report the SOS daily, weekly, and monthly, including GSS SOS

● Provide regular updates on backlogs, critical issues, ageing profiles, and complaint trends

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📌 Service Planner (Bengaluru)
🏢 Rentokil Initial
📍 Bengaluru