Position Summary

The Level 1 (L1) Network Engineer is responsible for providing first-level technical support for network infrastructure. This role involves continuous monitoring of network systems, handling initial troubleshooting of network-related incidents, logging and managing support tickets, and escalating unresolved issues to higher-level support teams (L2/L3) in accordance with defined procedures and service-level agreements (SLAs).

Key Responsibilities

2.1 Network Monitoring and Operations

Monitor network performance, availability, and alerts using network monitoring tools.
Identify and respond to basic network issues such as link failures, latency, packet loss, and device reachability problems.
Perform routine health checks of network devices and links.

2.2 Incident and Ticket Management

Log incidents and service requests in the ticketing system with accurate details.
Perform first-level diagnosis and resolution of reported network issues.
Escalate incidents to L2/L3 teams as per escalation matrix and SLA requirements.




Track incidents through resolution and provide regular status updates.

2.3 Troubleshooting and Support

Conduct basic troubleshooting for LAN, WAN, Wi-Fi, and VPN connectivity issues.
Verify physical connections including cables, ports, power status, and link indicators.
Assist users with basic network-related issues such as IP conflicts, DNS resolution problems, and connectivity loss.

2.4 Network Configuration Support

Verify IP addressing, VLAN assignments, DHCP, and DNS settings.
Execute predefined configuration changes under supervision or SOPs.

2.5 Documentation and Reporting

Maintain incident reports, network diagrams, and SOP updates.
Prepare daily shift and handover reports.
Required Technical Skills
OSI & TCP/IP models
LAN/WAN fundamentals
IP addressing and subnetting
VLAN, routing, and switching basics
DNS, DHCP, ARP, ICMP
Educational Qualifications
Diploma or Bachelor’s degree in Computer Science, IT, or related field.

📌 Network Engineer (Bengaluru)
🏢 Dalvkot Utility Enterprises Private
📍 Bengaluru