About Exotel

Exotel is the emerging market’s leading full-stack customer engagement platform
and business-focused virtual telecom operator. Incorporated in 2011, Exotel’s
cloud-based product suite powers 50 million daily engagements across voice,
video and messaging channels. Exotel powers unified customer engagement to over
6000 companies in 60+ countries, including India, SE Asia, the Middle East, and
Africa.

Today, some of the fastest-growing companies in the emerging markets (Ola,
Swiggy, Flipkart, GoJek, Urban Company, HDFC Bank, Zomato, Oyo, etc.) manage
their customer engagement with Exotel’s suite of communication APIs, Ameyo’s
omnichannel contact centre (merger), and Cogno AI‘s conversational AI platform
(acquisition) over the cloud. We are a $100 million Series D funded company with
$60 million in ARR.

THE ROLE

We are seeking a seasoned and visionary Senior Principal Engineer to join our
core Financial Engineering (Financial Operations): Demonstrated expertise in
monitoring and optimising cloud infrastructure costs (AWS/Azure/GCP) at a
massive scale,



encompassing cost attribution, budgeting, and the ability to make
strategic architectural decisions that balance high performance and reliability
with financial efficiency.

RESPONSIBILITIES

* Product Design and Architecture:

* Lead the design and architecture of our multi-tenant, highly available,
and scalable Enterprise Contact Centre platform.

* Define the technical vision and long-term architectural roadmap, ensuring
alignment with business goals and industry best practices.

* Architect and design core components, including but not limited to,
omnichannel routing (voice, email, chat, social), Interactive Voice
Response (IVR) systems, outbound dialers, and real-time and historical
reporting and analytics.

* Drive the evolution of our platform to incorporate emerging technologies
such as AI/ML for intelligent routing, sentiment analysis, and workforce
optimisation.

* Technical Influence and Evangel

📌 Principal Engineer (Gurugram)
🏢 Exotel Techcom
📍 Gurugram