This role is for one of the Weekday's clients
Salary range: Rs 1400000 - Rs 1600000 (ie INR 14 - 16 LPA)
Min Experience: 5+ years
Location: Delhi, India
JobType: full-time
We are seeking an experienced and agile
Store Manager
to lead our luxury jewellery boutique operations in Delhi and Bengaluru. This role demands a results-driven professional who can lead a high-performing team, ensure superior customer experiences, and drive sales and operational excellence in alignment with brand standards.
Requirements
Key Responsibilities
- Store Operations Management
- Oversee daily store functions to ensure seamless, efficient, and customer-centric operations
- Ensure compliance with company SOPs, retail protocols, and local regulatory requirements
- Manage in-store visual merchandising to align with brand aesthetics and seasonal guidelines
- Conduct regular audits for hygiene, stock, security, and compliance
- Sales & Performance Management
- Drive category-wise sales performance and meet or exceed monthly revenue targets
- Track KPIs such as conversion rate, average ticket size,
and walk-in trends to optimize performance
- Identify opportunities to improve customer retention and repeat business
- Collaborate with the merchandising team for stock planning and replenishment
- Team Leadership & Training
- Lead, mentor, and motivate the store team including RSO, cashiers, greeters, and support staff
- Conduct regular training and coaching sessions to enhance product knowledge and customer service skills
- Facilitate career development plans and monitor individual and team performance
- Customer Experience Excellence
- Ensure each customer interaction reflects the luxury positioning of the brand
- Handle escalated customer complaints with empathy and professionalism
- Promote a "Customer First" culture within the team
- Leverage feedback mechanisms and reviews to improve store satisfaction scores
- Inventory & Loss Prevention
- Monitor daily opening and closing stock bala