Job Title: Solution Architect – AI/ML & Cloud
Experience: 10+ Years
Location: Banaglore
Role Overview
We are seeking a Solution Architect with robust hands-on expertise in AI/ML, Big Data, and Cloud-native architectures to design and implement scalable enterprise-grade solutions. The role demands a balance of deep technical proficiency and solid stakeholder management, with exposure to cutting-edge AI platforms and enterprise CRM integrations.
Requirements
Key Responsibilities
• Design and Architect scalable AI/ML and data-driven solutions on cloud or Kubernetes (on-prem and cloud).
• Build pipeline architecture for data processing, deployment, and model delivery.
• Manage stakeholders across business and operations to ensure alignment with solution objectives.
• Collaborate with IT teams to integrate enterprise applications into the solution ecosystem.
• Work closely with developers to operationalize solutions and ensure successful deployment.
• Support multiple concurrent projects with varying business use cases and technical demands.
• Provide solution support for use cases including: o Case routing and knowledge retrieval o Agentic AI use cases (auto-actioning on cases, troubleshooting assistant) o CRM-driven use cases such as query resolution and customer interaction assistance.
Required Skills & Experience
• 8+ years of experience as a Solution Architect or Technical Architect.
Preferred Skills:
o Salesforce (SFDC) or ServiceNow understanding (SFDC preferred).
o Hands-on experience with Salesforce Service Cloud or ticketing systems.
o Experience supporting CRM and AI-based automation use cases.