We are seeking a Solution Architect with strong hands-on expertise in AI/ML, Big Data, and Cloud-native architectures to design and implement scalable enterprise-grade solutions. The role demands a balance of deep technical proficiency and robust stakeholder management, with exposure to cutting-edge AI platforms and enterprise CRM integrations.
Requirements
Key Responsibilities
- Design and Architect scalable AI/ML and data-driven solutions on cloud or Kubernetes (on-prem and cloud).
- Build pipeline architecture for data processing, deployment, and model delivery.
- Manage stakeholders across business and operations to ensure alignment with solution objectives.
- Collaborate with IT teams to integrate enterprise applications into the solution ecosystem.
- Work closely with developers to operationalize solutions and ensure successful deployment.
- Support multiple concurrent projects with varying business use cases and technical demands.
- Provide solution support for use cases including: o Case routing and knowledge retrieval o Agentic AI use cases (auto-actioning on cases, troubleshooting assistant) o CRM-driven use cases such as query resolution and customer interaction assistance.
Required Skills & Experience
- 8+ years of experience as a Solution Architect or Technical Architect.
- Mandatory Skills:
1. PCAI / NVIDIA AI Enterprise experience (6+ months)