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Job Title: Customer Service Representative – Healthcare

Location: Vasanthnagar, Bangalore ( Onsite, Full time)

Department: Customer Service

Reports To: Operations Manager

About Miror

Miror is India’s leading FemTech platform transforming how women experience peri-menopause and menopause. In just a year, we’ve built India’s largest menopause-focused WhatsApp community, partnered with the National Health Mission and the Indian Menopause Society, and launched category-defining nutraceutical products and digital health services. Our app blends science and technology—offering personalized care pathways, symptom tracking, diagnostic links, games, AI-powered chat, expert consultations, and more. We're proud recipients of the Innovation in Menopause Care award at the Global Women’s Health Innovation Conference 2024 and are rapidly scaling toward our $1B+ vision. Learn more: www.miror.in

Summary

We are seeking a motivated, customer-focused qualified to join Miror Therapeutics Pvt. Ltd. as a Customer Service Representative.



The ideal candidate will be responsible for handling customer interactions, supporting patients, and promoting Miror’s healthcare products and services with empathy, efficiency, and professionalism.

Key Responsibilities

· Handle inbound calls and make outbound calls to prospective and existing customers/patients to promote Miror’s healthcare products and services.

· Provide accurate and detailed product information, address customer queries, and deliver high-quality service with empathy and understanding.

· Communicate with customers through phone calls, WhatsApp, email, and SMS.

· Execute and manage WhatsApp and email marketing activities.

· Record, update, and maintain accurate customer information, interactions, and feedback in the system.

· Follow up with customers to ensure satisfaction and support patient engagement.

· Collaborate with internal teams to ensure smooth communication and customer experience.

Re

📌 Customer Service Representative (Vasanth Nagar)
🏢 Miror Therapeutics
📍 Vasanth Nagar