Job Description Role Overview At Saras Analytics, Customer Success is a revenue-owning function , not a post-sales support extension. The Customer Success Manager (CSM) is accountable for driving measurable business outcomes — renewals, expansion, product adoption, and customer advocacy. This role exists to ensure customers realize tangible value from our products while contributing directly to 120%+ Net Revenue Retention (NRR) and scalable revenue growth. We are looking for outcome-driven professionals who can own revenue, influence stakeholders, and operate with a structured, AI-first approach to customer success. Role Purpose To drive customer retention, expansion, adoption, and advocacy by owning the full post-sales lifecycle — from onboarding to renewal — while acting as the voice of the customer within the organization. Key Responsibilities 1. Revenue Ownership & Expansion (Primary KPI) Own renewals, upsell, and cross-sell opportunities for assigned accounts Drive