"Position Overview:
As a Joint Recovery Processing/Chargeback Analyst, you will be part of a specialized team performing financially based investigative and assessment activities. Reporting to the Supervisor of Joint Recovery Processing, you will leverage your experience from Risk Operations or Financial Service roles within a BPO environment to build a solid foundation for a career in Credit Card Operations.
Position Details:
• Position: Joint Recovery Processing/Chargeback Analyst
• Status: Full Time – Work from Office
• Hours: Monday – Sunday (Rotational Evening Shift)
• Department: BPO
• Rate of Pay: Competitive salary based on experience and qualifications
Key Responsibilities:
• Fraud and Dispute Management:
o Effectively analyze and process Fraud/Dispute cases using the TDR case management system, ensuring all internal service levels are met.
o Manage all phases of the chargeback lifecycle in accordance with Association Rules and Regulations.
o Proactively manage and investigate potential fraud cases.
• Chargeback Processing:




o Process system-generated retrieval requests, ordering cardholder-initiated supporting documentation where appropriate.
o Handle cardholder and non-cardholder-initiated disputes for monetary recovery in the First Cycle Chargeback.
o Respond to merchant challenges and assess next steps in the Second Cycle Representment.
o Challenge merchant rebuttals to continue the recovery process in the Third Cycle Chargeback.
o Decisioning Pre-arbitration, Case Filing, and Valuable-faith Collections.
• Compliance and Reporting:
o Maintain a thorough understanding of all Association Rules and Regulations and communicate these to cardholders.
o Identify potential fraud trends through effective case management for analysis and review by the fraud strategy team.
o Report on each fraud type as required.
o Adhere to established departmental escalation procedures, Quality Standard Guidelines defined by the client, and requirements and controls in relation to PC

📌 Banking Operations Analyst (Gurugram)
🏢 NTTD Info Pro Ser Pte
📍 Gurugram