Position Overview:
As a Joint Recovery Processing/Chargeback Analyst, you will be part of a specialized team performing financially based investigative and assessment activities. Reporting to the Supervisor of Joint Recovery Processing, you will leverage your experience from Risk Operations or Financial Service roles within a BPO environment to build a solid foundation for a career in Credit Card Operations.
Position Details:
Position: Joint Recovery Processing/Chargeback Analyst
Status: Full Time – Work from Office
Hours: Monday – Sunday (Rotational Evening Shift)
Department: BPO
Rate of Pay: Market-competitive salary based on experience and qualifications
Key Responsibilities:
Fraud and Dispute Management:
Effectively analyze and process Fraud/Dispute cases using the TDR case management system, ensuring all internal service levels are met.
Manage all phases of the chargeback lifecycle in accordance with Association Rules and Regulations.
Proactively manage and investigate potential fraud cases.
Chargeback Processing:
Process system-generated retrieval requests,



ordering cardholder-initiated supporting documentation where appropriate.
Handle cardholder and non-cardholder-initiated disputes for monetary recovery in the First Cycle Chargeback.
Respond to merchant challenges and assess next steps in the Second Cycle Representment.
Challenge merchant rebuttals to continue the recovery process in the Third Cycle Chargeback.
Decisioning Pre-arbitration, Case Filing, and Good-faith Collections.
Compliance and Reporting:
Maintain a thorough understanding of all Association Rules and Regulations and communicate these to cardholders.
Identify potential fraud trends through effective case management for analysis and review by the fraud strategy team.
Report on each fraud type as required.
Adhere to established departmental escalation procedures, Quality Standard Guidelines defined by the client, and requirements and controls in relation to PCI compliance standards.
Data Analysis:
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