Job Description
The Sr. Supervisor, Training & Quality is responsible for assisting with the analysis, scheduling and implementation of all classroom training and Transactional Monitoring in support of assigned client programs to ensure superior workforce preparation. They will support Transactional Monitoring clients with multiple programs or lines of businesses which can be across multiple sites/geos. This includes supervising the Evaluators and Trainers who support their assigned portfolio. This position cultivates client and departmental relationships resulting in reduced cost, continual performance improvement, and increased revenue. Responsible for the overall direction, coordination, and evaluation of the department.
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Drive quality excellence across sales-focused LOB operations, ensuring superior customer experience, compliance, and revenue optimization. The role partners closely with sales, operations, and clients to improve conversion, reduce leakage, and enhance overall performance.
Key Responsibilities
- Quality & Sales Performance Management
- Define and implement quality frameworks aligned to sales KPIs (conversion rate, AOV, revenue per call).
- Monitor and evaluate sales interactions to ensure effective pitch, objection handling, and closure techniques.
- Identify revenue leakage areas and drive corrective actions.
- Analytics & Insights
- Analyze QA data to uncover trends impacting sales performance and customer experience.
- Provide actionable insights to improve conversion, cross-sell, and upsell effectiveness.
- Build dashboards and reports for leadership and clients.
- Coaching & Capability Building
- Part
📌 Deputy Manager, Training (Visakhapatnam)
🏢 Concentrix
📍 Visakhapatnam
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.