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Quality Assurance Engineer – Amazon Connect

Engineering Bangalore / Remote Full-Time 5–6 Years Experience

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Role Summary

We are looking for an experienced Quality Assurance Engineer with solid expertise in Amazon Connect, cloud contact center technologies, and software quality engineering. You will be responsible for validating, testing, and ensuring the quality of voice-first customer engagement solutions built on Amazon Connect and the AWS ecosystem. In this role, you will work on testing customer interaction workflows, voice and IVR experiences, backend integrations, APIs, and custom agent desktop applications. You will collaborate closely with engineering, product, and customer teams to ensure reliable, scalable, and high-quality contact center solutions. Experience working with telephony systems, IVR workflows, contact center operations, and cloud-based applications is highly preferred. Exposure to customer experience platforms and enterprise contact center operations will be a strong advantage.





Key Responsibilities

Design, develop, and execute functional, regression, integration, system, end-to-end, smoke, and exploratory test scenarios for Amazon Connect solutions.

Design comprehensive test strategies, test plans, and test scenarios based on business requirements and technical specifications.

Validate Amazon Connect contact flows, routing strategies, queues, routing profiles, prompts, hours of operation, and customer interaction workflows.

Test voice and IVR experiences, including DTMF navigation, call routing, transfers, callbacks, voicemail, exception handling, and customer journeys.

Validate Contact Control Panel (CCP) functionality, agent desktop experiences, agent workflows, and supervisor operations using Amazon Connect Streams API.

Test REST APIs, backend services, CRM integrations, and enterprise application interfaces supporting Amazon Connect solutions.

Validate Con

📌 Quality Assurance Engineer – Amazon Connect (Bengaluru)
🏢 Aumne AI
📍 Bengaluru