We are seeking an experienced ServiceNow Developer with approximately 5+ years of hands-on ServiceNow development experience to design, develop, and implement customer engagement solutions on the ServiceNow platform.
The ideal candidate will have expertise in Engagement Messenger, including conversational experiences and digital engagement capabilities. Candidates with robust experience in Customer Service Management (CSM) and Virtual Agent development will also be considered.
The successful candidate will collaborate with cross-functional teams to build scalable customer service solutions, automate business processes, and enhance digital self service experiences using ServiceNow best practices.
Key Responsibilities
ServiceNow Development
Design, develop, configure, and maintain ServiceNow applications and platform solutions.
Build scalable, maintainable, and high-performing solutions following ServiceNow development best practices.
Participate in solution design,
code reviews, testing, deployment, and production support activities. Engagement Messenger
Configure and customize ServiceNow Engagement Messenger to deliver seamless digital customer engagement experiences.
Design and implement conversational interfaces and embedded chat experiences.
Develop and optimize customer engagement workflows across digital channels.
Enhance user experiences through intelligent messaging and guided interactions.
Customer Service Management (CSM)
Configure and enhance ServiceNow Customer Service Management (CSM) applications.
Develop solutions that improve customer case management, service delivery, and self-service capabilities.
Customize CSM workflows, business processes, and case lifecycle management.
Support implementation of customer service best practices within the ServiceNow platform. Virtual Agent Development
Design, build, and maintain Virtual Agent topics, conver
📌 Developer III (Hyderabad)
🏢 UST
📍 Hyderabad
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