Role Title: Journeys Program Support (CL9)
Role Summary
Provides operational and program management support for the client visit lifecycle, ensuring seamless planning, coordination, execution, and follow-through across all engagements.
Key Responsibilities
Visit Coordination
• Manage visit intake, scheduling, tracking, and workflow coordination
• Support execution of the end-to-end visit process from request through completion
• Coordinate stakeholders across account, business, and operational teams
Program Operations
• Maintain visit dashboards, trackers, and reporting
• Monitor milestones, timelines, and deliverables
• Ensure adherence to established processes and quality standards
Logistics & Communications
• Coordinate meeting schedules, logistics, communications, and documentation
• Prepare visit materials and support engagement readiness activities




• Manage post-visit documentation and action tracking
Continuous Improvement
• Support maintenance of playbooks, templates, and knowledge repositories
• Identify opportunities to simplify processes and improve efficiency
Qualifications
• Robust organizational and project coordination skills
• Experience supporting programs, events, client engagements, or operations
• Excellent communication and stakeholder management capabilities
• High attention to detail and ability to manage competing priorities

Success Metrics
• Timely and accurate execution of visit processes
• Quality of reporting and program administration
• Stakeholder satisfaction
• Compliance with operational standards and service levels

📌 Journeys Program Support (Bengaluru)
🏢 Accenture
📍 Bengaluru